LOS ANGELES/LONDON (CelebrityAccess) – Claire McAuley has been promoted to SVP of global administration at Warner Chappell Music.
In her new role, McAuley, who will report to Carianne Marshall, Warner Chappell Music’s co-chair and COO, will focus on technology and customer care for the company’s administration service. Additionally, she will direct the publisher’s relationship with collecting societies on administration and operational issues. In this capacity, she will work closely with Jo Smith, who has been promoted into the newly created role of international director of society and industry affairs.
Marshall and Guy Moot, CEO and co-chair, said: “We’re here to ensure that songwriters are heard and we want to reflect that in the way that we work with collecting societies. Claire and Jo have got the skills and experience to support our teams and ensure we’re tailoring our approach to each individual society. Getting administration right is about more than just great technology, it’s about having a team that’s focused on problem-solving and delivering amazing customer service.”
McAuley added: “I’m honored to have been asked to step up and take on this crucial role. To support our songwriters effectively we need to have great technology, but also to develop our teams around the world so that they can go into bat for our songwriters on a daily basis. That’s how we’ll write the next chapter in the innovation of publishing administration and be the market leader in this crucial area.”
Smith said: “I’m pleased to be taking a lead on coordinating our policy approach to collecting societies worldwide. We want to engage with every society to review existing practices and make sure that we’re maximizing the money paid out to our writers. In a fast-changing music industry we need to make sure that every player is doing all it can to enable creators to benefit as much as possible from their work.”
McAuley began her music industry career in 2006 at BMG Music Publishing. She has since held positions with Universal Music Publishing, advertising agency TBWA and the Music Publishers Association.
She will take up her new role with Warner Chappell Music effective January 1, 2020, and will split her time between the publisher’s LA headquarters and London office.