CARDIFF, Wales (CelebrityAccess) In an ongoing battle with secondary ticketing company Viagogo, Kilimanjaro Live’s Stuart Galbraith has said that up to 10,000 people were helped with their invalid tickets throughout Ed Sheeran’s UK jaunt.
“We ended up dealing with just 2,000 fans in Cardiff,” Galbraith told the BBC. “Unfortunately, they included people who had paid several thousands of pounds for tickets.”
Sheeran had imposed strict rules for entry to his 18 UK gigs to stop Viagogo specifically from reselling overpriced tickets, according to the BBC. In the face of that, thousand of fans with invalid tickets were reportedly offered new ones at face value by Kilimanjaro Live.
Viagogo was asked for comment by the BBC but was had not commented at press time.
The majority of ticket resellers had agreed to not list tickets for the stadium tour but Viagogo did not follow suit, according to the BBC, and that fans who bought tickets from the company were told they were canceled, giving a letter after arriving at the concert to prove they were invalid. However, they were offered new tickets at face value for that night’s show.
“The amount of people who have been affected … it’s a staggering number,” Claire Turnham of Victim of Viagogo told the BBC. “It’s all about people power, this is about people joining together, fighting back.”
Viagogo is currently facing legal action over alleged failure to comply with consumer protection laws in the UK.