IDAHO FALLS (CelebrityAccess) — Music fans in Idaho are expressing their frustration on social media over delays in ticket refunds after the festival was canceled less than 24 hours before it was due to start.
According to the East Idaho News, EKR Productions Ron Heyrend, the producer of the festival, said the refunds had been slowed as a stage contractor for the festival was withholding funds.
“I wrote him a big check four days before showtime and he won’t give the money back,” Heyrend told the publication. “He said the contract had a no refund clause in it. That’s irrelevant because he didn’t perform the work. That’s holding up a lot of ticket refunds.”
In a post on the fest’s social media page, he elaborated on this story, writing: The Idaho Rockfest refund recovery is still underway. We have now turned this completely into a legal issue with a contractor who is withholding a large amount of funds.”
“We are as frustrated as you. It doesn’t make sense because he will have to refund it. We have been extremely transparent, making all announcements public on radio and TV. We have money that’s being withheld as well. We are sincerely sorry for this issue. The site is being monitored for abuse, hacking, and inflammatory comments. Please just be patient with us.”
“This was as big of a shock to us as anyone. This will be rectified. Again we are very apologetic for everything we have all suffered from. We will keep everyone up to date as the process moves forward. Thank you.”
The festival, which was scheduled for August 24th & 25th at Melaleuca Field in Idaho Falls, featured a nostalgic bill headlined by Vince Neil, Ratt, Warrant, Sebastian Bach, Dokken, and Great White.
According to East Idaho News, the “several dozen” tickets for the event which had been purchased at the venue have all be refunded.
The remaining tickets were purchased online through Idaho Rockfest’s website. Heyrend told EIN that technically, he doesnt’ have to provide refunds for any of the online ticket purchases as the website carried a ‘no refunds’ disclaimer before the cancellation took place.