LOS ANGELES (CelebrityAccess) Amplify Magazine reported on the Ticketfly hack and asked four questions about it.
The Ticketfly hacking crisis is now in an actual week. Promoters are trying to work with Ticketfly and Eventbrite and trying to keep their shows on sale, according to Amplify magazine, with many shows moved over to the Eventbrite platform.
“While many longtime supporters were willing to give Ticketfly the benefit of the doubt, patience is waning,” Amplify said.
So what happened? According to Amplify, Ticketfly “still needs to explain how a hacker was able to gain access to the platform through WordPress” and it is hard to fully know yet what data was stolen. Also, Ticketfly officials need to explain why they decided to take the entire platform down, according to Amplify.
Also asked by Amplify: When is everything coming back online? Ticketfly officials are reportedly starting to restore websites for venues but in most cases aren’t relying on the the original websites.
“For those of you with Ticketfly-powered websites, some of you are live on the temporary solution and more sites are continuing to go live by the hour. We apologize for not hitting the timing we communicated yesterday, but assure you that as your webpage goes live, you will be notified,” Tickettfly said in a letter to promoters on Sunday.
Amplify also asked, What information was stolen? The hacker claims to have stolen customer data and also accessed the company’s Backstage database that contains sensitive internal business data.
The fourth question asked by Amplify is who is going to pay.
“It’s one thing for Ticketfly to get its system fully back online — which it hasn’t done yet — but there’s another question of whether the company is liable for lost sales caused by the large outage,” Amplify said.