BURGETTSTOWN, Pa. (CelebrityAccess) Live Nation has told Pollstar that it will pay back Jimmy Buffett fans who were stranded outside of Burgettstown, Pa.’s Keybank Pavilion with “concert cash,” versus refunds.
Buffett fans apparently waited hours to only see a few songs, with some not even making it into the building, for the July 7 concert.
“While the majority of fans enjoyed a great 2-hour Jimmy Buffett performance at KeyBank Pavilion, Live Nation is working closely with Ticketmaster Fan Support to assist those who experienced delays entering the venue,” Live Nation told Pollstar.
Fans who apparently did not get through the gates of the building by 8:25 pm will get concert cash that equals the value of their Ticketmaster tickets, according to Ticket News. The cash can be applied to other shows at the Pavilion or any other Live Nation venue in the U.S.
“What a ridiculous mess of a concert last night,” one concertgoer said on Facebook. “Key Bank Pavilion ruined our Jimmy Buffett experience. Stood in line 2 hours, missed half the show, dangerous parking lot departure. Absolutely nothing was professionally handled. Shame on everyone responsible.”
“During last night’s show, some fans experienced longer than normal wait times,” Live Nation said in a previous statement. “We apologize for the inconvenience and frustration this may have caused and will continue working hard to prevent situations like this from happening again in the future. Any fans who experienced delays are encouraged to reach out to Ticketmaster Fan Support.”
It was not entirely clear what caused the delay.