NEW YORK (CelebrityAccess) — Veteran facilities executive Leo Ehrline has been named to the newly-created post of chief experience officer, Barclays Center, Brooklyn, N.Y. for Brooklyn Sports & Entertainment.
In his new post at Brooklyn Sports & Entertainment, Ehrline will oversee a company-wide initiative to improve the customer experience at the Barclays Center, through both customer service and new technology.
As a part of that plan, BS&E has retained professional development company The Disney Institute to train its 2,400 staff. As well, Ehrline and his team will be using data and analytics to study consumer and traffic patterns as well as granular customer demographics at the venue.
Key areas of improvement will center on event transaction to guest experience and everything in between. Starting with Islanders opening night on Oct. 16, fans will see an increase in parking availability near Barclays Center and additional signage in the area to help drivers find lots quickly and efficiently. The venue will also have more prominent pickup and drop-off signage and staff to regulate traffic.
“I am making it a priority to facilitate seamless lines of communication between consumer-facing departments, allowing us to refine key areas of the overall fan experience,” said Ehrline, who previously served as Chief Relationship Officer at BSE. “We will continue to make improvements to ensure we are providing a world-class entertainment and hospitality experience at every event.” – Staff Writers
