(CelebrityAccess) — Canadian indie-pop duo Tegan & Sara announced that they are shutting down their online merchandise store over fulfillment issues.
In a statement posted to their website, the duo wrote: “Today we’ve asked Warner Records to shut down the Tegan and Sara online merchandise store. Their warehouse is experiencing a huge backlog that is affecting all Warner artist stores and there is no definitive answer about when remaining pre-orders will ship and this is just unacceptable to us. We have requested Warner not take any new orders for Tegan and Sara merchandise as we have lost faith in their warehouse’s ability to fulfill those orders in a timely manner.”
They went on to note that customers with outstanding orders can opt to cancel for a full refund.
Tegan & Sara added that they plan to launch their own independent merch store but were unable to provide full details.
“Thank you to each and every one of you who pre-ordered. Your support and faith in what we do means the world to us. Our deepest apologies again to those of you who have been affected by this terrible situation,” Tegan & Sara said.
Warner Music did not respond to a request for comment.