Ticketfly Slowly Comes Back To Life After Hack, Data From 26 Million Users Exposed

Ticketfly Slowly Comes Back To Life After Hack, Data From 26 Million Users Exposed

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(CelebrityAccess) — More than six days after abruptly shutting down the service after a hack that included a ransom demand, Ticketfly.com has finally been restored.

Compounding matters for Ticketfly are the apparent large-scale theft of personal data, including email addresses, home addresses and other information of more than 26 million of the company’s users which was posted online by the alleged hacker.

An analysis of the data, conducted by Troy Hunt of “Have I Been Pwned,” a website that provides lookup services for compromised data, was first reported by Vice’s Motherboard.

Per the report, Motherboard was able to download several CSV files containing Ticketfly user data, which included information such as phone numbers, home, and billing addresses, but Motherboard said the CSV files did not appear to contain passwords or credit card information.

As of Wednesday, Ticketfly’s main website was still offline but the company said that their client-side Backstage service was “coming back online.” As well, Ticketfly reported that their ticket sales metrics Pulse app is also back online.

Ticketfly also outlined some of the steps they are taking in the recovery process, and on their FAQ page about the hack, a rep for the company wrote;

“We’ve engaged leading third-party forensic and cybersecurity experts to investigate and help us address the issue, and have done this with your security top of mind. More specifically, Box Office, ticket purchasing, and scanning capabilities are now being made available again.

“As things come back online we expect there will be some technical issues with certain functionality typical to bringing these types of operations back online. Thank you for your patience.”

Ticketfly also noted that they are deploying a secure website solution as an “alternative to your Ticketfly-powered site to meet your immediate needs.” Ticketfly said the site would not include WordPress, which appears to be how the how the hackers compromised the site.

“We’ve built a secure, non-WordPress based website solution with your existing domain, and your site will appear sometime today. We’ll be actively updating your site so that your events will populate, and external ticketing links will work. There’s no action for you to take, and we’ll keep you informed as our longer term website strategy evolves,” Ticketfly said.

Other Ticketfly products, including the Ticketfly iOS app, Promoter, and Fanbase (aka, Top Fans) are still offline as the company said it is prioritizing bringing other services back first.

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