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Ticketfly: User Data From 27 Million Accounts Compromised

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(CelebrityAccess) — On Wednesday, Ticketfly officially confirmed external analysis that indicated that hackers had stolen data on approximately 27 million Ticketfly accounts.

The company revealed that the digital intruders had accessed information including names, addresses, email addresses and phone numbers connected with the accounts.

However, Ticketfly said that third-party forensic cybersecurity experts hired in the wake of the attack were able to confirm that credit and debit card information associated with the compromised accounts was not accessed.

“Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community,” a rep for Ticketfly said in the latest update on the attack.

Ticketfly took its services offline for more than 6 days after hackers were able to compromise the service on May 30th, and service was not restored until the evening of June 6th.

Other security precautions Ticketfly has taken since the attack is a forced reset of all user passwords, despite the company’s assurances that user passwords were not compromised. Ticketfly also suggested that customers update passwords on other sites in which they use similar credentials.

Ticketfly also said they moved away from the WordPress service on their site, which has a reputation for being exploitable.

Ticketfly was acquired by Eventbrite from streaming music service Pandora in June 2017 for a reported $200 million.

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