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StubHub Refunds $500,000 to Customers Shut Out by New York Blackout

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NEW YORK (CelebrityAccess) – StubHub has refunded more than $500,000 worth of tickets for events that were canceled as a result of Saturday’s blackout in New York.

“StubHub has our customers’ backs, and in the rare instances where something goes wrong, every ticket is 100% guaranteed by our FanProtect Guarantee,” said Daron Fowlks, StubHub’s vice president of Global Customer Experience. “Saturday’s blackout in New York City was no exception. As soon as we learned of the events affected, our team kicked into action and alerted customers and provided an update on the situation and processed a full refund for the events that weren’t rescheduled.”

27 different music and theatre events from Broadway to Madison Square Garden were affected by the outage including “Harry Potter and the Cursed Child,” “Hadestown,” “Lion King,” “Ain’t Too Proud,” “To Kill a Mockingbird,” and “The Cher Show” among numerous others. All of those events except two were canceled and not rescheduled; Jennifer Lopez’s rescheduled Madison Square Garden show took place last night (Monday, July 15), while Dave Chappelle’s performance at the Lunt-Fontanne Theatre will now take place on July 21.

According to the New York Fire Department, the outage, which left much of Rockefeller Center and the Upper West Side powerless for roughly four hours, was caused by a transformer fire.

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