(CelebrityAccess) – The Competition and Markets Authority (CMA) has officially launched court action against Viagogo over concerns that the secondary ticketing website is breaking consumer protection law.
CMA originally began enforcement action against the secondary ticketing market last November, however, only StubHub, Get Me In! and Seatwave, committed to improving the quality of information available to consumers about the tickets being resold via their platforms.
When a hearing on ticket abuse occurred in March of this year, Viagogo, was noticeably absent and has not since agreed to make any changes that would put them in line with CMA’s previous requests.
Commenting on the ordeal, Andrea Coscelli, CMA CEO said: “People who buy tickets on websites like Viagogo must be given all the information they are entitled to. It’s imperative they know key facts, including what seat they will get and whether there is a risk they might not actually get into the event, before parting with their hard-earned money.
“This applies to Viagogo as much as it does to any other secondary ticketing website. Unfortunately, while other businesses have agreed to overhaul their sites to ensure they respect the law, viagogo has not. We will now be pursuing action through the courts to ensure that they comply with the law.”
Viagogo, is scheduled to face MPs on September 5th.